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Kay’s And Grace

FAQ AND SUPPORT

How long will it take for my order to ship? 

 


 Orders are processed within 3-5 business days. When your package ships you will receive an email shipping notification.  Exceptions are during high-volume times, when processing time may take 7-9 business days. We process orders Monday-Friday, from 8AM-4:30PM. 

 

How do I reach customer service?

 


We would love to chat with you!  You can call us at 870- 819-8671 We are in the office from 8:30 a.m. to 5 p.m. CST, M-F, and respond to emails and phone calls during those hours.

 

Where do you ship from? 

 


All orders ship from our warehouse in Jonesboro, AR

Do you offer expedited shipping? 

 


We only offer standard shipping at this time. 

Can I do an exchange? 

 


Our popular items can be high in demand!  Because of this we can not guarantee stock and do not offer exchanges.  Just reorder the size that you are wanting and return that item that you didn't love.

How do your sizes run

Of course different styles have different fits, but as a rule our products run true
to size. Most of the time
 

You hold items?

 Because all of our inventory is available for purchase online, we are unable to hold items.

 Plus Size Do you sell Extended Size?

yes, we have added a tab on our website for Extended Plus, We offer 4X, 5X, and 6X clothing. We have been working on increasing our extended size inventory.

 Are prices the same online as they are in-store?

Yes, the inventory is the same for both of our stores.